Cleaning Questions

Quality Service Guaranteed

Technical questions.

1. Will steam cleaning damage my carpets?


Hot water extraction is the method preferred by the worlds largest carpet manufacturer, and is highly recommended by the New Zealand Wool Board.

It is considered by many to be the best method of removing embedded soil and other contaminants.

2. How often should carpets be professionally cleaned?

All residential carpets should be professionally cleaned at least every 12 months.

If a carpet has been heavily soiled or stained, prompt attention will greatly increase the chances of not only removing the stains, but extending the life of the carpet as well. Regular carpet cleaning pays for itself in the long run.

3. What’s the difference between steam cleaning and dry cleaning?

It is a popular belief that dry cleaning your carpet is like dry cleaning your clothing.

This is not true.

When the dry chemical method is used, most companies use a machine similar to a floor polisher, rotating a large cotton bonnet, absorbing the dirt that’s in the carpet. It’s comparable to rubbing the dirt out of a carpet with a soft towel. This method can also leave a chemical residue in the carpet.

In our opinion dry cleaning is not the most effective carpet cleaning process.

4.  How long will it take for my carpets and lounge take to dry?

With the hot water extraction carpets can be walked on immediately. Drying time depending on air flows is normally 2 to 3 hours.

6. What furniture do I have to  move?

All items that one person can safely and comfortably move will be moved i.e beds on casters lounge suits, etc.
Large items such as TV cabinets, pianos we will carefully work around unless the client is prepared to assist and can be safely moved.